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Post by account_disabled on Nov 25, 2023 21:49:07 GMT -7
Simple & Effective Ways to Nurture Your Customer Relationships ArticlesCustomer Experience (CX) by Digital Marketing Institute Customers are becoming more picky about where they shop. It's no longer about having the best marketing campaign, the biggest influencer, or the most well-known brand, for many, it's about transparency, value, sustainability, and most importantly, customer experience. 61 percent of consumers will pay at least 5 percent more if they know they will get a good customer experience according to an Emplifi report. This statistic should not come Cell Phone Numbers List as a surprise to many businesses, particularly as they use digital channels to personalize and automate. Customers use comparison shopping engines to find the best deals, and sites like eBay to negotiate on price points where possible. Yet at our core, what people want is a positive customer experience and a personal touch. If you’re worried that you’re not nurturing your customers properly, or think there’s more you could do to drive positive sentiment toward your brand, we’ve broken down 4 simple ways to turn your relationships into revenue generators: 1. Use Analytics to Create Personas The more you know about your potential customers,be at developing meaningful relationships. Gathering as much customer data as possible will allow you to build a detailed profile of your customer’s needs, preferences and key characteristics. This is often referred to as a customer or buyer persona. Traditionally,
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